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Technical expertise & support

End-to-end solutions backed by certified professionals and decades of experience
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Built for performance, backed by experience

Great technology is only as strong as the support behind it. BAYCOM delivers full-lifecycle service — design, integration, installation, training, and ongoing maintenance — so your systems perform on day one and every day after.

With deep expertise across communication, security, and data solutions, our team works as an extension of yours to maximize uptime, simplify operations, and build long-term trust.

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End-to-end support built for mission-critical performance

Reliability starts with comprehensive support at every phase. BAYCOM provides full lifecycle technical support, helping you move from planning to deployment and beyond with confidence.

Stage 1

System Planning

BAYCOM takes a consultative approach from the start. Our experienced sales and engineering teams work with you to understand your goals, challenges, and environment, and recommend purpose-built solutions that align with your operational and budget needs.

Stage 2

System Integration

Our technical team configures all components, from communication devices to network infrastructure, to work together seamlessly. We tailor integrations to support your workflows, reduce complexity, and ensure optimal system performance across all users and locations.

Stage 3

System Installation

Certified BAYCOM technicians and trusted partners specialize in industry-specific requirements. This includes installation for two-way radios, security systems, docking and mounting solutions, and more. 

Stage 4

System Training & Deployment

Before go-live, BAYCOM provides hands-on training and full pre-deployment validation. In our Systems Acceptance Lab, you can test-drive your solution in a controlled environment, ensuring everything works as expected and that your staff is prepared from day one.

Stage 5

Ongoing System Maintenance & FCC Support

With SystemGuard service agreements, proactive radio management, and FCC licensing support, BAYCOM delivers ongoing service that keeps your systems compliant, current, and mission-ready. You get peace of mind knowing your investment is supported long after the initial rollout.

BAYCOM credentials & certifications

Our certified RF/installation technicians, service managers, and engineers specialize in installation, video integration, wireless systems, and field and bench repairs. We ensure proper installation, efficient service, and ongoing support from technicians current on the latest technologies.

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Meet BAYCOM’s trusted advisors behind the technology

BAYCOM is backed by a dedicated team of industry veterans with deep expertise in mission-critical communications and security solutions.

Tim Cooney

Director of Business Development

“I love helping people solve real-world problems with tech that holds up, no matter where the job takes them.”

Expertise

  • Panasonic TOUGHBOOK® Rugged Devices
  • Panasonic In-Car Video Systems
  • Panasonic Body-Worn Cameras 

Experience

33 years at BAYCOM

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Tim Cooney

Scott Johnson

Senior VP of Sales & Technical Operations

“I’m driven to make sure our customers get the right solution, every time — because their mission can’t afford missteps.”

Expertise

  • Motorola Two-Way Radios
  • Avigilon Video Security & Access Control Systems
  • 911 & Dispatch Systems
  • Motorola Body-Worn Cameras
  • Network Solutions
  • LPR

Experience

19 years at BAYCOM

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Scott-Johnson

Eric Urben

Sales Manager

“My job isn’t done until our customers feel confident, equipped, and supported with technology that truly fits their needs.”

Expertise

  • Motorola Two-Way Radios
  • Avigilon Video Security & Access Control Systems
  • 911 & Dispatch Systems
  • Motorola Body-Worn Cameras
  • Network Solutions

Experience

25 years in sales

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Eric-Urben

Ron Thao

Business Development Manager

“Helping customers feel more secure is what motivates me — I’m here to guide them toward smarter, more proactive protection.”

Expertise

  • Avigilon Video Security & Access Control Systems
  • Avigilon Video Management Solutions

Experience

13 years in the security industry

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Ron-Thao

What customers say about BAYCOM’s expertise & support

"In our case, better integration of mobile technologies was needed in short order and BAYCOM was up to the task with collaborative and innovative support; well ahead of any purchase or acquisition."

Randy Williams, Information Technology Director | Lake County IT Department

"BAYCOM helps me satisfy our end users. They have great responsiveness and problem-solving skills, and they’re transparent and easy to work with. And when we need it, their service is excellent!"

Lillian Wells, Lead Technology Services Specialist | City of College Station

"We highly value BAYCOM's extensive experience in the public sector and public safety, which makes collaboration seamless at all levels of our business."

Jen Watson, Senior Channel Sales Manager | Panasonic Connect

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