About Us | BAYCOM

Serving those
who serve

BAYCOM is a trusted provider of mission-critical communication and integrated security solutions that help organizations stay connected, protected, and prepared. We proudly serve public safety agencies, schools, healthcare providers, commercial, and industrial organizations throughout the Midwest and beyond.

We exist to help keep communities and workforces safe by providing purpose-built technologies that enhance operational efficiency, streamline coordination, and improve emergency response. Our experienced team is in it for the long haul, partnering with each customer to design, deploy, and support solutions that deliver long-term value, all while working within real-world budget constraints.

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Certified Service Centers

Local pride. Nationally recognized.

Twin Cities Area

(800) 726-5426
14505 21st Avenue, Suite 202
Plymouth, MN 55447

Hours: M-F 8:00am - 4:30pm

Fox Cities Area

(800) 726-5426
1620 Drum Corps Drive
Menasha, WI 54952

Hours: M-F 8:00am - 4:30pm
Green Bay

(800) 726-5426
2040 Radisson Street
Green Bay, WI 54302-5426

Hours: M-F 8:00am - 4:30pm
La Crosse

(800) 726-5426
3470 Losey Boulevard South
La Crosse, WI 54601

Hours: M-F 8:00am - 4:30pm
Madison Area

(800) 726-5426
1545 Corporate Center Drive
Sun Prairie, WI 53590

Hours: M-F 8:00am - 4:30pm
Milwaukee Area

(800) 726-5426
W239 N2890 Pewaukee Road
Pewaukee, WI 53072

Hours: M-F 8:00am - 4:30pm

Chicago Area

(800) 726-5426
1730 Wallace Suite A
St. Charles, IL 60174

Hours: M-F 8:00am - 4:30pm

MN WI IL

We’ve done the research

We partner with the top manufacturers in each of our product markets

We ensure our customers are moving forward with products that are best for their business needs

We have our customers’ long-term best interests in mind

We have the experience

Our sales and engineering team identify the best solution for our customers specific needs

We pride ourselves on thoughtful design on the front-end and great service on the back-end

We keep our customers up to date on orders and are always a phone call away to discuss any questions

Get to know some of our experts:

Tim Cooney, Director of Business Development, Panasonic
Scott Johnson, Senior VP of Sales & Technical Operations
Eric Urben, Sales Manager
Ron Thao, Business Development Manager, Security Solutions

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We’re in this together

We will be on site to solve any problems that may arise or if any changes are needed

Our customers trust our team will be there in a timely manner to support their business needs

Our team is right by your side when you need it the most

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What motivates us

Delivering mission-critical solutions that keep customers safe
Being 100% employee owned — driving exceptional customer service and long-term partnerships
Personal and professional growth in a supportive culture
A culture of continuous improvement

Expert Certifications

Arbitrator Video System Integrator
Gamber Johnson Docking
Network Fleet
Mobile Electronic Certified Professional (MECP)
IP MobileNet

Maintain ETA Memberships
Certified Electronic Technicians (CET)
Certified Service Managers (CSM)
Motorola Solutions R56 Site and Tower Grounding

Panasonic Wireless
IndigoVision Video Systems
Motorola Solutions Video Systems (MVX1000)
Arbitrator Video System Integrator

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Partnering with the best

History

BAYCOM was initially started under the name Electronic Service Company.

BAYCOM marks September 12 of this year as its anniversary, signifying the start of the company when Tom Pohlman signed a service agreement with Motorola. Before starting BAYCOM, Tom worked as an engineer for WTAQ and WBAY, and it’s a source of pride at BAYCOM that Tom was instrumental in putting Green Bay’s first television station on the air. As a second job, Tom was repairing two-way radios in his basement for the Green Bay police department, using the skills he had learned in the US Army during WWII.

Tom’s business quickly grew, and Tom moved to our first location on Cass Street in Green Bay, which is now Commercial Auto Body Repair.

The company was incorporated under the name Bay Communications, Inc.

The business moved to its current location in Green Bay. At that time, BAYCOM was still operating exclusively as a Motorola service center.

Motorola changed its sales structure and began hiring outside distributors. This was a major milestone in our history and more than doubled our staff as we became both a service and sales organization. BAYCOM also added a Marinette location this year.

Dan Pohlman, Tom's son, purchased the business from his father. Dan grew up in the business and started by mowing the lawn, painting and performing janitorial duties around the shop. He began installing mobile radios in vehicles while Dan was still in high school. Dan attended college at Michigan Tech starting in 1968 and received his degree in electrical engineering in 1972. He continued his education, earning his MBA in 1976. Dan successfully ran the business and was instrumental in identifying diversification opportunities that support our core competency of wireless voice and data communications.

An additional location opened in Neenah.

BAYCOM opened BAYCOM Cellular.

Dan sold the business to Steve Elias. Steve Elias, a former Motorola employee, joined BAYCOM in 1991 as a Senior Account Executive. Steve aggressively explored new ideas and focused on how to take our wireless communications technology and digital data transmission expertise to new markets. Steve is a graduate of Gogebic Community College in Ironwood Michigan and Lakeland College in Sheboygan Wisconsin, with degrees in Marketing and Management.

Milwaukee 2-Way, based in West Allis, was acquired in the interest of expanding BAYCOM's sales and service operations in southeastern Wisconsin.

BAYCOM was acquired by OwnersEdge Inc., an ESOP holding company based in Brookfield, Wisconsin. BAYCOM also sold BAYCOM Cellular.

The West Allis location was moved to an 8,400-square-foot facility in Pewaukee. BAYCOM and CC&N, affiliate businesses in the OwnersEdge portfolio, established a brand-aligned, regional office in the Fox Valley. This location replaced the individual office BAYCOM occupied in Neenah, and another CC&N had in Appleton. Also, BAYCOM acquired Communications Service Wisconsin (CSW). The acquisition added 22 employees and locations in Portage, Madison, and La Crosse. This acquisition was significant as it unified the top two Motorola partners in the state of Wisconsin.

BAYCOM acquired Infinity Wireless, a Motorola dealer based in Maple Grove, Minnesota. The acquisition provides the first physical presence for BAYCOM outside Wisconsin along with new capabilities in the form of mesh networking solutions.

BAYCOM’s Portage and Madison locations combined into one centralized location in Sun Prairie, WI and the team began to create a state-of-the-art technical system staging area as well as BAYCOM’s first Lifeline Technology Center.

BAYCOM’s Lifeline Technology Center in Madison, WI was revealed.

BAYCOM was recognized for growth, expansion and innovation, named one of the “Fastest Growing Companies” by Insight on Business magazine, and receiving the “Growth Award” by the Green Bay Chamber of Commerce.

BAYCOM Expands Territory and Expertise with Acquisition of Communications Direct, located in St. Charles, IL.

What our customers are saying

"I place confidence in BAYCOM because of their attention to detail, quick response times, and accurate communication."

Fleet Operations | Department of Public Safety

"We highly value BAYCOM's extensive experience in the public sector and public safety, which makes collaboration seamless at all levels of our business."

Jen Watson, Senior Channel Sales Manager | Panasonic Connect

"BAYCOM has been a trusted partner... Their expertise helps us continuously improve and optimize our logistics operations."

Vice President of IT | National logistics company

"... great responsiveness and problem-solving skills, and they’re transparent and easy to work with. And when we need it, their service is excellent!"

Lillian Wells, Lead Technology Services Specialist | City of College Station