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911 & Dispatch Solutions

Instant dispatch response when every second counts
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911 technology for faster response

911 dispatchers need intuitive and reliable tools they can trust, and so do the communities they serve. BAYCOM’s dispatch solutions are purpose-built to enhance speed, clarity, and coordination, ensuring the quickest possible response. All our solutions are backed by deep expertise and a commitment to long-term public safety partnerships.

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Start here to discover your solution

Select your sector below:

Legacy 911 system support

BAYCOM can install and support the latest 911 and dispatch technologies, but our experienced service team can also help you maintain, optimize, or gradually transition from your existing legacy systems. 

Whether you’re ready to upgrade now or you need to extend the life of your current infrastructure, we’ll work with you to find the right solution for your operational and budget needs. 

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Test 911 & Dispatch Systems

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Our Lifeline Technology Center and Systems Acceptance Lab gives you the opportunity to test 911 and dispatch systems firsthand. Start by scheduling a live, in-person technology demo at our Lifeline Technology Center in Madison, WI.

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Integrated public safety communication solutions

Our goal is to help build systems that function seamlessly with the tools first responders and law enforcement depend on every day — to ensure performance when you need it most.

Rapid-response 911 and dispatch solutions can integrate with:

Motorola Solutions two-way radios

Send alerts directly to a command center via two-way radio

Evidence capture solutions

Receive alerts and incident triggers, and tie call audio and event data to recorded footage 

Legacy systems

Our experienced team works with you to integrate with existing equipment, and ensure you’re positioned to upgrade in the future

LPR

Identify license plate numbers and vehicle registration information to identify persons of interest faster

Surveillance & analytics

Access live surveillance feeds and leverage AI to analyze footage and data

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Protect your 911 & dispatch system with

BAYCOM’s SystemGuard Service

Ensure your 911 and dispatch systems stay functioning optimally with BAYCOM’s full lifecycle support and service.

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Meet your trusted advisors
for 911 & dispatch

Get to know Scott Johnson and Eric Urben, your 911 & dispatch system experts. They bring deep technical knowledge with decades of experience, helping you design strategic solutions that serve your needs and your community.

Scott Johnson

Senior VP of Sales & Technical Operations

Scott Johnson is a seasoned sales and operations leader with nearly two decades at BAYCOM, where he champions mission-critical communications solutions that keep teams connected when seconds matter most.

Learn More & Connect with Scott
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Eric Urben

Sales Manager

Eric Urben is a results-driven sales leader at BAYCOM, guiding the Motorola team to deliver reliable, mission-critical communications technology through technical precision and solution-focused partnerships.

Learn More & Connect with Eric
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FAQs

Have questions on dispatch solutions? You’re not the only one — check out the answers below.
What solutions does BAYCOM offer for 911 dispatch centers?

BAYCOM provides Next Generation 911 (NG911)-ready call handling platforms like VESTA, as well as dispatch consoles, recording systems, video integration, and network infrastructure, all designed to streamline emergency response.

Are BAYCOM dispatch systems NG911-compliant?

Yes. Our call handling platforms meet NG911 standards, enabling text-to-911, IP-based call routing, multimedia data (photos/video), and seamless integration with regional or statewide ESInets.

Can BAYCOM support radio dispatch integration?

Absolutely. BAYCOM deploys radio consoles that integrate with Motorola and other trunked, conventional, and P25 systems, allowing dispatchers to communicate across agencies, channels, and jurisdictions in real time.

How can video and evidence tools be integrated into dispatch workflows?

BAYCOM offers unified platforms where dispatchers can access live surveillance feeds, license plate recognition (LPR), and real-time alerts from field-deployed body-worn cameras — all from a single console.

Can BAYCOM systems support multi-agency or shared dispatch centers?

Yes. BAYCOM’s platforms are scalable and designed for interoperability, supporting joint PSAPs, regional centers, or consolidated services that handle police, fire, EMS, and public works from one location.

What kind of mapping or CAD integration do you offer?

BAYCOM integrates NG911 solutions with GIS, CAD, and AVL tools, providing real-time location tracking of callers, units, and incidents to accelerate call triage and resource allocation.

How do BAYCOM’s systems enhance dispatcher situational awareness?

BAYCOM’s platforms consolidate voice, video, caller location, alarm data, and field unit status into one view, helping dispatchers respond faster, prioritize efficiently, and make informed decisions under pressure.

Does BAYCOM support mobile dispatch or remote call handling?

Yes. For redundancy, emergencies, or remote operations, BAYCOM offers browser-based and mobile-ready tools that allow certified staff to manage 911 calls and dispatch from authorized secure locations.

What training and support does BAYCOM provide?

BAYCOM offers onsite training, user certifications, documentation, and 24/7 support. SystemGuard coverage includes proactive updates, configuration assistance, and priority service for mission-critical issues.

Can BAYCOM help modernize or replace our aging dispatch systems?

Absolutely. BAYCOM provides needs assessments, phased migration plans, and budgeting guidance to upgrade legacy call handling, radio, or CAD systems, ensuring compliance and future-ready operations.

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