FAQs
Here's a breakdown of answers to the most common questions we receive about law enforcement solutions.
Law enforcement technology that just works
Running a department means making sure your team has the tools to respond quickly, communicate securely, and protect what matters most during critical moments. That’s why BAYCOM delivers law enforcement communication and surveillance solutions that are reliable, secure, integrated, and built to perform under pressure. We help departments like yours stay mission-ready with rugged technology that fulfills one simple promise: It Will Work.
Integrated solutions for law enforcement
Our solutions work together seamlessly to deliver end-to-end support for your department’s most critical functions.
Two-way radios
Stay connected with secure, instant voice communication — officers can even turn on “discreet” mode so local command centers can listen in on conversations.
Rugged computers
Equip your squad with TOUGHBOOKS that stand up to field demands and streamline reporting in real time.
911 & dispatch systems
Empower fast, coordinated responses with integrated call-taking, dispatch, and incident management tools.
Evidence capture solutions
In-car video and body cameras can transmit data directly to your TOUGHBOOK.
Video security & access control
Protect your facilities, evidence rooms, and staff with intelligent video surveillance and entry management.
License plate recognition (LPR)
Capture license plate images, convert them into text, and instantly compare against known databases.
Mesh networks
Ensure uninterrupted, secure data flow between vehicles, dispatch, and HQ with a reliable Kinetic Mesh network infrastructure.
Partnering with the best
Visit our Lifeline Technology Center and Systems Acceptance Lab to experience firsthand how BAYCOM solutions integrate to keep your law enforcement and emergency response teams connected and protected. Start by scheduling a live, in-person demo of the Lifeline Technology Center to explore the technology in action.
SystemGuard Service Agreements Protect Your Department’s Investment
Protect your equipment, your peace of mind, and your budget with our comprehensive service.
Predictable budgeting
Avoid unexpected repair costs with customized, flat-rate plans
Extended equipment life
Ensure peak performance through regular maintenance and updates
Comprehensive coverage
Address your specific systems and operational needs with tailored service plans
SystemGuard Radio Management Keeps Law Enforcement Operations Running Smoothly
Leverage on-demand, remote programming and inventory management to save time and money.
Time savings
Reduce fleet-wide updates from days to hours, freeing up valuable resources
Centralized control
Manage inventory, configurations, firmware, and assignments from a single, secure platform
Operational continuity
Schedule updates during off-hours to prevent disruptions during critical operations
Success Story
Strengthened Community Trust
Success Story
Improved Officer Productivity
Success Story
Enhanced Community Safety
Challenge
A mid-sized police department needed a more efficient way to manage digital evidence, unify siloed systems, and maintain transparency and public trust while keeping officers focused on their duties, not paperwork.
Solution
Motorola Solutions' digital evidence management ecosystem. This includes CommandCentral Evidence, WatchGuard body-worn and in-car video systems, and integrated real-time intelligence tools, which centralize, store, and manage evidence seamlessly.
Results
The department reduced administrative burdens, improved evidence accessibility for officers and prosecutors, and strengthened community trust through more transparent and accountable policing.
Challenge
A police department was using outdated laptops that created maintenance challenges for a small IT team. With tight budget constraints, they needed a long-lasting, reliable solution that required minimal support.
Solution
They deployed 2‑in‑1 rugged laptops on a one-to-one basis for each officer, customizing configurations to integrate with their CAD system without the need for additional docking hardware. The devices offered flexibility for both fieldwork and office tasks.
Results
The deployment improved officer productivity and situational awareness, enhancing tasks like crash reporting, citation writing, interviews, training, and remote roll call. The devices also allowed for efficient disinfecting between shifts and inspired similar tech upgrades in other city departments.
Challenge
Frequent failures with previous mobile computers left officers without reliable technology for in-vehicle and field use.
Solution
300 fully rugged Panasonic TOUGHBOOK 40 laptops were mounted in vehicles, configured to be easily removed for portable use.
Results
Reduced downtime and greater flexibility for in-field reporting enabled officers to stay connected and productive wherever duty took them.
BAYCOM’s Mission-Critical Solutions Shine During Southeastern Wisconsin Tornado Event
BAYCOM’s Mission-Critical Solutions Shine During Southeastern Wisconsin Tornado Event
Dragon Law Enforcement: Spend less time on paperwork and more time keeping communities safe
Dragon Law Enforcement: Spend less time on paperwork and more time keeping communities safe
Meet SystemGuard: Our Next-Generation Service Agreement Program
