FAQs
Here are answers to some of the top questions we receive on healthcare solutions — crafted to help you make informed decisions.
Creating safer healthcare environments
Every second counts, and so does every call for help. Rising incidents of workplace violence and evolving compliance and privacy requirements make it more critical than ever for hospitals and care facilities to have dependable systems. BAYCOM knows security, delivering fully integrated solutions for healthcare that help teams operate with care and confidence.
Integrated communication & security solutions
for healthcare
BAYCOM helps healthcare facilities close critical gaps with end-to-end support, integrated security, and communication solutions that are purpose-built to perform in the moments that matter.
Two-way radios
Stay connected with secure, instant voice communication — staff and security personnel can connect reliably across campuses. Join the 95% of top U.S. hospitals that rely on Motorola Solutions for safety.
Video security & access control
Protect your facilities and staff with intelligent video surveillance that leverages AI technology, and secure entry points and medication access with touchless hardware and cloud-native software for mobile-friendly management, seamless integration, and real-time alerts.
Mesh networks
Provide fully mobile wireless broadband connectivity that’s simple, instantaneous, fail-proof in any application, and able to evolve with your connectivity demands.
Evidence capture solutions
Deploy body-worn cameras to act as a deterrent, encouraging better behavior from patients and visitors, and to serve as a tool for evidence and training.
Rugged computers
Provide rugged, mobile access to patient records and diagnostic information, allowing healthcare workers to make timely decisions in demanding environments — onsite, on-the-go, and during home visits.
Smart sensors
Detect chemicals, and monitor air quality, temperature, sound, and occupancy, without using cameras or microphones to protect patient privacy.
Partnering with the best
Visit our Lifeline Technology Center and Systems Acceptance Lab to experience firsthand how BAYCOM solutions integrate to keep your healthcare workers connected and protected. Start by scheduling a live, in-person demo of the Lifeline Technology Center to explore the technology in action.
How SystemGuard Service Agreements Protect Your Healthcare Facility’s Investment
Protect your equipment, your peace of mind, and your budget with our comprehensive service.
Predictable budgeting
Avoid unexpected repair costs with customized, flat-rate plans
Extended equipment life
Ensure peak performance through regular maintenance and updates
Comprehensive coverage
Address your specific systems and operational needs with tailored service plans
SystemGuard Radio Management Keeps Healthcare Operations Running
Leverage on-demand, remote programming and inventory management to save time and money.
Time savings
Reduce fleet-wide updates from days to hours, freeing up valuable resources
Centralized control
Manage inventory, configurations, firmware, and assignments from a single, secure platform
Operational continuity
Schedule updates during off-hours to prevent disruptions during critical operations
Success Story
Multi-campus hospital communication
Success Story
Care team efficiency & security
Success Story
Body cameras combat workplace violence
Challenge
SSM Health’s security teams lacked seamless communication and situational awareness across multiple sites, relying on outdated systems that hindered rapid response and coordination during incidents.
Solution
They implemented the Safe Hospitals technology ecosystem, integrating Avigilon cameras, radio communications (MOTOTRBO), and Ally incident management for unified real-time collaboration and visibility.
Results
SSM Health now benefits from faster incident response, clearer communication between teams, and improved safety for staff, patients, and visitors, strengthening their proactive security posture across facilities.
Challenge
A regional hospital system needed a secure, high-performance mobile device for its emergency room and mobile care teams. Staff required constant access to electronic health records and diagnostic tools in environments where devices are frequently sanitized and subjected to rough handling.
Solution
The healthcare provider deployed the Panasonic TOUGHBOOK G2, a fully rugged 2-in-1 tablet with quick-swap batteries, modular expansion, and daylight-readable display to support clinicians across ERs, ICU units, and home visits.
Results
The TOUGHBOOK G2 provided fast, secure access to patient data and applications during long shifts and transitions between care settings. Its rugged, fanless design supported strict sanitization protocols, and barcode scanners and smart card readers were seamlessly integrated.
Challenge
Rising threats of verbal and physical abuse left healthcare workers without reliable tools to signal for help or capture incidents in real time.
Solution
The deployment of body-worn cameras and panic alerting systems allowed workers to discreetly request assistance and provide security teams with live video awareness.
Results
Faster de-escalation, better-prepared responders, and secure video evidence to support investigations and compliance reporting.
Spreading Love and Safety: How BAYCOM Supports Healthcare Heroes
Spreading Love and Safety: How BAYCOM Supports Healthcare Heroes
Meet SystemGuard: Our Next-Generation Service Agreement Program
Meet SystemGuard: Our Next-Generation Service Agreement Program
What Are Rajant Kinetic Mesh Networks?
