Success Stories
Delivering Results
Every day, BAYCOM helps organizations overcome communication breakdowns, security gaps, and operational challenges with solutions that perform when it matters most. From schools and hospitals to industrial sites and public safety agencies, our customers rely on us for integrated voice, video, data, and access technologies that are tested, trusted, and fully supported.
Explore their stores, and see how we follow through on our brand promise: It will work.
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Resort child safety response
A missing child on a large resort property required immediate coordination and ...
Hotel facility
A secure-area breach required instant detection, situational awareness, and ...
Vineyard & winery
Crop analytics, equipment diagnostics, and irrigation management required durable ...
Farm operation
Equipment failures, communication gaps, and lack of field data access caused ...
Municipal transit authority
Outdoor crews needed durable devices for bus maintenance crews and staff to ...
RGL Logistics
RGL needed to restrict access to authorized personnel to protect employees, ...
Regional hospital system
ER and mobile teams needed secure, durable devices for constant access to patient ...
Four Midwest hospitals
Outdated analog radios delivered poor audio, limited coverage, and no integration ...
Propane & oil company
Evolving software and data capture needs outpaced the performance and reliability ...
Community substation
An overheating transformer at a remote substation required rapid, coordinated ...
Architectural & engineering firm
Remote site surveys and environmental assessments required durable, connected ...
Major construction firm
A top engineering and construction company needed scalable, reliable ...
Food processing plant
Fragile laptops failed in humid, washdown-prone environments, disrupting safety ...
Distribution center
Freezer and cooler areas lacked connectivity, and limited radio channels hindered ...
University of Wisconsin-Lacrosse
Students, staff, and administrators faced ongoing parking frustrations due to ...
Mequon-Thiensville School District
Communication gaps left staff disconnected during daily operations and ...
Emergency response team
Rapid growth and reliance on consumer tablets for digitized EMS charting, ...
Body-worn cameras for firefighters
Rising incidents of verbal and physical abuse on calls put firefighters at risk ...
Reliable in-vehicle laptops for officers
Old in-vehicle and portable computing devices experienced frequent failures, ...
City police department
Aging and outdated laptops strained a small IT team and budget, creating ...
No results found
CITY POLICE DEPARTMENT
Challenge
Aging and outdated laptops strained a small IT team and budget, creating reliability and maintenance issues.
Solution
Deployed 2-in-1 rugged laptops for each officer, configured to integrate with CAD systems without extra docking hardware.
Results
Improved officer productivity and situational awareness, easier device sanitization, and technology upgrades that inspired adoption across other city departments.
RELIABLE IN-VEHICLE LAPTOPS FOR OFFICERS
Challenge
Old in-vehicle and portable computing devices experienced frequent failures, leaving officers without reliable technology.
Solution
300 fully rugged, in-vehicle Panasonic TOUGHBOOK 40 laptops were installed, with the ability to easily remove them for portable use.
Results
Officers stay connected and productive with reliable devices, and are able to do in-field reporting wherever duty takes them.
BODY-WORN CAMERAS FOR FIREFIGHTERS
Challenge
Rising incidents of verbal and physical abuse on calls put firefighters at risk and distracted them from emergency response.
Solution
Body-worn cameras and real-time communication tools documented encounters, de-escalated situations, and connected crews with command or law enforcement support.
Results
Crews gained stronger protection, reliable evidence for follow-up, and the ability to stay focused on lifesaving response instead of personal defense.
EMERGENCY RESPONSE TEAM
Challenge
Rapid growth and reliance on consumer tablets for digitized EMS charting, clock‑in, and rig checks caused frequent failures, costly repairs, and downtime.
Solution
Fully rugged 2-in-1 devices with built-in docking, 5G support, sunlight-readable touchscreens, and remote IT support eliminated third-party accessories.
Results
Greater efficiency, fewer IT service calls, and lower total cost of ownership through reduced replacements and increased productivity.
MEQUON-THIENSVILLE SCHOOL DISTRICT
Challenge
Communication gaps left staff disconnected during daily operations and emergencies across multiple campuses.
Solution
BAYCOM implemented a Motorola Solutions digital radio system with seamless district-wide coverage.
Results
Faster response, improved communication and coordination, and a safer environment for staff and 3,500 students.
UNIVERSITY OF WISCONSIN-LACROSSE
Challenge
Students, staff, and administrators faced ongoing parking frustrations due to perceived capacity issues.
Solution
BAYCOM installed automatic license plate recognition (LPR) technology in two campus lots.
Results
Improved security, reduced fraud, and achieved a 10% increase in permit revenue and 20% lift in event parking revenue.
DISTRIBUTION CENTER
Challenge
Freezer and cooler areas lacked connectivity, and limited radio channels hindered reliable communication across departments.
Solution
BAYCOM deployed two digital repeaters, room-mounted antennas, and 80+ customized Motorola digital radios across four models, tailored to departments’ needs.
Results
Full-property coverage, including hard-to-reach freezer and cooler areas, enabling reliable communication for all teams.
FOOD PROCESSING PLANT
Challenge
Fragile laptops failed in humid, washdown-prone environments, disrupting safety and compliance tracking.
Solution
Panasonic TOUGHBOOK semi-rugged laptops captured production data, safety documentation, and compliance logs.
Results
Reliable performance with minimal downtime, improved throughput, and accurate record-keeping without equipment damage.
MAJOR CONSTRUCTION FIRM
Challenge
A top engineering and construction company needed scalable, reliable communications for thousands of workers on high-risk job sites.
Solution
Motorola Solutions’ WAVE PTX push-to-talk service was deployed, delivering instant, nationwide communication across radios, smartphones, and teams without requiring traditional infrastructure.
Results
Stronger on-site safety, faster team coordination, and greater efficiency across large, dynamic projects.
ARCHITECTURAL & ENGINEERING FIRM
Challenge
Remote site surveys and environmental assessments required durable, connected devices for unpredictable terrain and limited connectivity.
Solution
Deployed Panasonic TOUGHBOOK 2-in-1s with portability, durability, and GPS capabilities for field data collection and mapping.
Results
Real-time data sharing with office teams, faster assessment turnaround, and fewer delays from equipment failures or connectivity gaps.
COMMUNITY SUBSTATION
Challenge
An overheating transformer at a remote substation required rapid, coordinated response to prevent disruption.
Solution
Thermal imaging, CommandCentral communications, GPS dispatch, LPR, badge authentication, video analytics, and body-worn cameras verify access, capture repairs, and update outage systems in real time.
Results
Fast, secure repairs with verified access, proactive customer communication, and minimal downtime to strengthen safety and community trust.
PROPANE & OIL COMPANY
Challenge
Evolving software and data capture needs outpaced the performance and reliability of existing field devices.
Solution
Panasonic TOUGHBOOK G2 tablets delivered powerful computing, long battery life, and durability for use in vehicles and rugged field conditions.
Results
Streamlined fuel delivery, enhanced customer service, and improved efficiency to strengthen the company’s bottom line.
FOUR MIDWEST HOSPITALS
Challenge
Outdated analog radios delivered poor audio, limited coverage, and no integration between security, maintenance, and environmental services teams.
Solution
Motorola Solutions MOTOTRBO digital radios provided extended range, clear audio, and reliable push-to-talk across facilities.
Results
Better communication and faster response times improved patient care and safety system-wide.
REGIONAL HOSPITAL SYSTEM
Challenge
ER and mobile teams needed secure, durable devices for constant access to patient records and diagnostics in demanding environments.
Solution
Deployed Panasonic TOUGHBOOK G2 tablets with hot-swap batteries, modular expansion, and daylight-readable displays.
Results
Reliable, HIPAA-compliant access to patient data across care settings, plus rugged design for strict sanitization and modular options that improved efficiency and security.
RGL LOGISTICS
Challenge
RGL needed to restrict access to authorized personnel to protect employees, customers, and operations.
Solution
BAYCOM deployed a tailored security system with high-resolution cameras, access control, and card readers across facilities.
Results
Greater visibility, tighter access control, and faster, safer entry processes that improved overall safety and reduced downtime.
MUNICIPAL TRANSIT AUTHORITY
Challenge
Outdoor crews needed durable devices for bus maintenance crews and staff to manage operations in harsh environments.
Solution
Implemented Panasonic TOUGHBOOK 2-in-1 tablets for real-time maintenance, diagnostics, and scheduling.
Results
Less paperwork, quicker repairs, and improved fleet uptime, with devices performing reliably in extreme conditions.
FARM OPERATION
Challenge
Equipment failures, communication gaps, and lack of field data access caused costly downtime during critical operations.
Solution
Deployed Motorola Solutions two-way radios for instant communication and Panasonic TOUGHBOOKS for mobile access to diagnostics, logs, and workflow tools.
Results
Faster response, more efficient troubleshooting, and continuous connectivity that reduced downtime and increased productivity when it mattered most.
VINEYARD & WINERY
Challenge
Crop analytics, equipment diagnostics, and irrigation management required durable devices that could perform reliably in the field.
Solution
Deployed Panasonic TOUGHBOOK laptops with agricultural management software to support precision farming.
Results
Field managers gained real-time data access, all-day productivity with sunlight-readable screens and long battery life, and improved harvest decisions that boosted efficiency.
HOTEL FACILITY
Challenge
A secure-area breach required instant detection, situational awareness, and coordinated response to protect guests and staff.
Solution
BAYCOM’s ecosystem integrated access control, video surveillance, and real-time dispatch to track, verify, and share intruder data with security teams.
Results
The intruder was intercepted quickly, the incident fully logged, and safety improved through faster response and seamless security coordination.
RESORT CHILD SAFETY RESPONSE
Challenge
A missing child on a large resort property required immediate coordination and real-time visibility to support a safe recovery.
Solution
An integrated ecosystem combined video analytics, two-way radios, and property-wide alerts to track movements, monitor exits, and unite staff across departments.
Results
The child was quickly found and reunited with family, while the automated incident log reduced panic and highlighted the resort’s preparedness.
Our Customers
What our customers have to say about BAYCOM
"I trust BAYCOM to bring us the best purpose-driven solution, nothing less. They’re always willing to go above and beyond to meet our needs."
Department of Public Safety | Technology
"I place confidence in BAYCOM because of their attention to detail, quick response times, and accurate communication."
Fleet Operations | Department of Public Safety
"We highly value BAYCOM's extensive experience in the public sector and public safety, which makes collaboration seamless at all levels of our business."
Jen Watson, Senior Channel Sales Manager | Panasonic
"BAYCOM has been a trusted partner... Their expertise helps us continuously improve and optimize our logistics operations."
Vice President of IT | National logistics company
"... great responsiveness and problem-solving skills, and they’re transparent and easy to work with. And when we need it, their service is excellent!"
Lillian Wells, Lead Technology Services Specialist | City of College Station
Explore BAYCOM’s resources
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