Service & support

Here for you from design to deployment — and beyond
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Stay mission-ready
with proactive service and expert guidance

BAYCOM delivers comprehensive service at every stage: from system planning and configuration, professional installation, user training, to long-term maintenance.

Whether you’re deploying a new communications system, integrating security technologies, or managing a device fleet, our experts keep everything running with customizable service agreements, centralized radio management, and FCC licensing/compliance support.

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Our brand promise: It will work

We've done the research.
We have the experience.
We're in this together.

SystemGuard Service & Radio Management

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Keep systems performing with less downtime and fewer surprises. SystemGuard Service Agreements and Radio Management solutions pair preventive maintenance and priority repair with remote programming, firmware updates, and full fleet tracking, so your teams stay focused on what matters most.

Discover how BAYCOM protects your investment and simplifies system management.

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FCC licensing: Stay compliant with expert support

All public safety and industrial/business radio systems operating in the 150–512 MHz bands must meet 12.5 kHz efficiency standards. Operating outside requirements risks fines and service disruption.

Whether updating an existing license, managing a fleet migration, or establishing new channels, ensuring compliance is critical to maintaining uninterrupted communication. BAYCOM’s in-house FCC licensing experts are here to simplify the process by:

Guiding you through every step

From license application and frequency coordination to renewals, updates, and regulatory updates

Monitoring changes in FCC rules

Making proactive recommendations to help you stay fully compliant

Offering knowledge, tools, and dedicated support

To keep your communication systems legal, optimized, and ready for the moments that matter

Protecting you from fraud and fines

Helping you avoid deceptive third-party practices, fraudulent solicitations, and misleading notices

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What BAYCOM customers say about our service

"BAYCOM responds quickly and professionally to questions, quotes, and product evaluation requests. They offer excellent post-sale support, training and remain responsive to the needs of the customer well beyond the sale."

Chief Jon Mangseth | St. Anthony Police Department

"Safety and security are at the forefront of today’s school environment. We have relied on BAYCOM to help maintain our current two-way radio communications, as well as take us to the next level with increased performance and reliability."

Dan Dahlquist, Director of Buildings, Grounds and Transportation | School District of Onalaska

"Prompt responses, being pragmatic on pricing options, and service after the sale are key to us and reasons we always choose BAYCOM."

Michael B. Campbell, Plant Manager | Presto Products

Talk to an expert