Hotels & hospitality communication & security solutions

Deliver seamless service & security 
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Behind every great guest experience is a connected & secure team

From discreet radio calls between housekeeping and maintenance to critical security alerts, BAYCOM delivers communication and safety solutions that help hospitality teams respond quickly, maintain privacy, and protect guests and staff. 

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Improve coordination & guest service
with two-way radios
Protect guests & staff
with video security & access control solutions
Equip security staff
with body-worn cameras for evidence capture

Integrated communication & security solutions for hotels & hospitality

Close critical gaps with communication solutions, end-to-end support, and integrated security. With technology that scales to your property’s size, budget, and guest expectations, we help hotel and resort operators create safer, more responsive environments that earn loyalty and reduce operational risk.

Which products are right for you?

Use our selector tools and we'll recommend the products suited for your specific needs.

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Partnering with the best

See hotel & hospitality solutions in action

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Visit our Lifeline Technology Center and Systems Acceptance Lab to test solutions firsthand and learn how BAYCOM solutions ensure connectivity and security for your hospitality staff. Schedule a live, in-person demo and explore the technology in action.

Stay connected with proactive service & remote radio management for hospitality

BAYCOM doesn’t just provide products; our SystemGuard suite is designed to keep your communication systems operational, secure, and efficient so you can focus on your operations, people, and guests.

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SystemGuard Service Agreements Protect Your Group's Investment

Protect your equipment, your peace of mind, and your budget with our comprehensive service.

Priority response

Minimize downtime with expedited service from certified technicians

Predictable budgeting

Avoid unexpected repair costs with customized, flat-rate plans

Extended equipment life

Ensure peak performance through regular maintenance and updates

Comprehensive coverage

Address your specific systems and operational needs with tailored service plans

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SystemGuard Radio Management Prevents Service Interruptions

Leverage on-demand, remote programming and inventory management to save time and money.

Remote programming

Update radios over Wi-Fi, USB, or existing networks without taking them out of service

Time savings

Reduce fleet-wide updates from days to hours, freeing up valuable resources

Centralized control

Manage inventory, configurations, firmware, and assignments from a single, secure platform

Operational continuity

Schedule updates during off-hours to prevent disruptions during critical operations

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With SystemGuard, BAYCOM ensures your communication infrastructure remains a reliable lifeline in the moments that matter.

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Success Story

Rapid Child Safety Response

Success Story

Security Breach Detection

Challenge

A child is reported missing on a large resort property, requiring rapid coordination and visibility to ensure a safe and timely recovery.

Solution

Security uses integrated video analytics, radio communications, and facility-wide alerts to track the child's last known location, monitor exits, and coordinate staff across departments.

Results

The child is safely located and reunited with family quickly, with incident details logged automatically, minimizing panic and demonstrating operational readiness.

Challenge

A secure area within a hospitality facility is breached, requiring immediate detection, real-time situational awareness, and coordinated response to protect guests and staff.

Solution

BAYCOM's integrated ecosystem automatically detects the breach via access control, tracks the intruder through connected cameras, shares location and images with nearby security personnel, and dispatches teams in real time.

Results

The intruder is quickly intercepted and removed, with the entire incident efficiently logged and analyzed, demonstrating enhanced safety, faster response, and seamless collaboration across security technologies.

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FAQs

We want you to make informed decisions — explore answers to common questions we hear about hospitality solutions.
What two-way radios can improve hotel operations?

Motorola Solutions MOTOTRBO R5 & R7 two-way radios allow instant communication between front desk, housekeeping, engineering, valet, and security, reducing wait times, coordinating faster room turnovers, and enhancing guest satisfaction without relying on cell phones.

Use BAYCOM’s “Find Your Radio Solution” tool to find the right device, or talk to an expert to find the right Motorola model for your facilities.

Are radios discreet and professional-looking for guest areas?

Yes. BAYCOM offers sleek, compact radios like the Motorola SL300, designed to blend in with uniforms, fit in pockets, and provide clear audio without drawing attention in lobbies or event spaces.

Can radios help respond to guest emergencies or incidents?

Absolutely. Radios enable immediate communication during medical emergencies, fire alarms, or disturbances. Emergency buttons and location tracking can alert security or management instantly when discretion matters most.

Can different departments operate on separate channels?

Yes. Radios can be programmed with department-specific channels (housekeeping, valet, maintenance, etc.) and one shared emergency channel, keeping teams organized while enabling cross-department coordination when needed.

Does BAYCOM offer video surveillance for hospitality properties?

We do. BAYCOM provides video systems for entrances, parking lots, pools, elevators, and back-of-house areas. Our surveillance solutions help deter theft, improve guest safety, and verify incidents when they occur.

Can radios integrate with our property management system (PMS)?

Yes. Some advanced radios and dispatch consoles can integrate with hospitality platforms via push-to-talk over Wi-Fi, alerts, or workflow triggers, improving task response times and automation.

How can BAYCOM solutions support hotel security and safety operations?

BAYCOM provides integrated security solutions designed for hospitality environments, including high-definition video surveillance, access control systems, and two-way radios for instant staff communication. These tools help security teams monitor entrances, guest areas, and back-of-house operations in real time, while controlled access points improve safety for both guests and employees.

BAYCOM systems can be scaled for properties of any size and integrated into a single, easy-to-use platform, allowing security staff to respond quickly to incidents, coordinate with other departments, and maintain a safe and welcoming environment.

Can radios be used in multi-floor or large resort properties?

Yes. BAYCOM designs coverage solutions with repeaters or Wi-Fi-enhanced radios to support reliable communication across basements, parking garages, ballrooms, and towers, ensuring no department is out of reach.

What support does BAYCOM offer after installation?

BAYCOM provides nationwide ongoing support through our certified service centers, along with remote troubleshooting and priority repairs. 

Does BAYCOM offer solutions for event or conference centers?

Yes. BAYCOM provides comprehensive communication and security solutions tailored for event and conference venues. Our push-to-talk two-way radios ensure instant coordination between staff, security teams, and management during high-traffic events.

BAYCOM also offers advanced video surveillance, access control systems, and crowd-monitoring tools to enhance safety and protect attendees. Integrated platforms allow you to view camera feeds, manage door access, and communicate with on-site teams from a single interface to improve response times and operational efficiency. We design scalable systems that keep staff connected and guests secure.

Explore BAYCOM’s Hotels & Hospitality resources

Meet SystemGuard: Our Next-Generation Service Agreement Program
System Guard

Meet SystemGuard: Our Next-Generation Service Agreement Program

Interest is Growing to Standardize Two-Way Radio Signal-Strength Testing and Coverage Requirements

Interest is Growing to Standardize Two-Way Radio Signal-Strength Testing and Coverage Requirements

Talk to an expert


Talk to an expert