Hotels & hospitality communication & security solutions
Behind every great guest experience is a connected & secure team
From discreet radio calls between housekeeping and maintenance to critical security alerts, BAYCOM delivers communication and safety solutions that help hospitality teams respond quickly, maintain privacy, and protect guests and staff.
Integrated communication & security solutions for hotels & hospitality
Close critical gaps with communication solutions, end-to-end support, and integrated security. With technology that scales to your property’s size, budget, and guest expectations, we help hotel and resort operators create safer, more responsive environments that earn loyalty and reduce operational risk.
Two-way radios
Stay connected with secure, instant voice communication — officers can even turn on “discreet” mode so local command centers can listen in on conversations.
Video security & access control
Protect property, parking lots, staff, and guests with intelligent video surveillance that leverages AI technology, and secure entries with touchless access control hardware and cloud-native software.
License plate recognition (LPR)
Monitor parking lots and restricted areas for unauthorized vehicles, capture license plate images, and instantly compare against known databases to enforce violations.
Evidence capture solutions
Equip security and other personnel with body-worn cameras to preserve evidence and create accountability for guests and staff.
Which products are right for you?
Use our selector tools and we'll recommend the products suited for your specific needs.
See hotel & hospitality solutions in action
Visit our Lifeline Technology Center and Systems Acceptance Lab to test solutions firsthand and learn how BAYCOM solutions ensure connectivity and security for your hospitality staff. Schedule a live, in-person demo and explore the technology in action.
Stay connected with proactive service & remote radio management for hospitality
BAYCOM doesn’t just provide products; our SystemGuard suite is designed to keep your communication systems operational, secure, and efficient so you can focus on your operations, people, and guests.
SystemGuard Service Agreements Protect Your Group's Investment
Priority response
Minimize downtime with expedited service from certified technicians
Predictable budgeting
Avoid unexpected repair costs with customized, flat-rate plans
Extended equipment life
Ensure peak performance through regular maintenance and updates
Comprehensive coverage
Address your specific systems and operational needs with tailored service plans
SystemGuard Radio Management Prevents Service Interruptions
Remote programming
Update radios over Wi-Fi, USB, or existing networks without taking them out of service
Time savings
Reduce fleet-wide updates from days to hours, freeing up valuable resources
Centralized control
Manage inventory, configurations, firmware, and assignments from a single, secure platform
Operational continuity
Schedule updates during off-hours to prevent disruptions during critical operations
With SystemGuard, BAYCOM ensures your communication infrastructure remains a reliable lifeline in the moments that matter.
Success Story
Rapid Child Safety Response
Success Story
Security Breach Detection
Challenge
A child is reported missing on a large resort property, requiring rapid coordination and visibility to ensure a safe and timely recovery.
Solution
Security uses integrated video analytics, radio communications, and facility-wide alerts to track the child's last known location, monitor exits, and coordinate staff across departments.
Results
The child is safely located and reunited with family quickly, with incident details logged automatically, minimizing panic and demonstrating operational readiness.
Challenge
A secure area within a hospitality facility is breached, requiring immediate detection, real-time situational awareness, and coordinated response to protect guests and staff.
Solution
BAYCOM's integrated ecosystem automatically detects the breach via access control, tracks the intruder through connected cameras, shares location and images with nearby security personnel, and dispatches teams in real time.
Results
The intruder is quickly intercepted and removed, with the entire incident efficiently logged and analyzed, demonstrating enhanced safety, faster response, and seamless collaboration across security technologies.
Motorola Solutions MOTOTRBO R5 & R7 two-way radios allow instant communication between front desk, housekeeping, engineering, valet, and security, reducing wait times, coordinating faster room turnovers, and enhancing guest satisfaction without relying on cell phones.
Use BAYCOM’s “Find Your Radio Solution” tool to find the right device, or talk to an expert to find the right Motorola model for your facilities.
Yes. BAYCOM offers sleek, compact radios like the Motorola SL300, designed to blend in with uniforms, fit in pockets, and provide clear audio without drawing attention in lobbies or event spaces.
Absolutely. Radios enable immediate communication during medical emergencies, fire alarms, or disturbances. Emergency buttons and location tracking can alert security or management instantly when discretion matters most.
Yes. Radios can be programmed with department-specific channels (housekeeping, valet, maintenance, etc.) and one shared emergency channel, keeping teams organized while enabling cross-department coordination when needed.
We do. BAYCOM provides video systems for entrances, parking lots, pools, elevators, and back-of-house areas. Our surveillance solutions help deter theft, improve guest safety, and verify incidents when they occur.
Yes. Some advanced radios and dispatch consoles can integrate with hospitality platforms via push-to-talk over Wi-Fi, alerts, or workflow triggers, improving task response times and automation.
BAYCOM provides integrated security solutions designed for hospitality environments, including high-definition video surveillance, access control systems, and two-way radios for instant staff communication. These tools help security teams monitor entrances, guest areas, and back-of-house operations in real time, while controlled access points improve safety for both guests and employees.
BAYCOM systems can be scaled for properties of any size and integrated into a single, easy-to-use platform, allowing security staff to respond quickly to incidents, coordinate with other departments, and maintain a safe and welcoming environment.
Yes. BAYCOM designs coverage solutions with repeaters or Wi-Fi-enhanced radios to support reliable communication across basements, parking garages, ballrooms, and towers, ensuring no department is out of reach.
BAYCOM provides nationwide ongoing support through our certified service centers, along with remote troubleshooting and priority repairs.
Yes. BAYCOM provides comprehensive communication and security solutions tailored for event and conference venues. Our push-to-talk two-way radios ensure instant coordination between staff, security teams, and management during high-traffic events.
BAYCOM also offers advanced video surveillance, access control systems, and crowd-monitoring tools to enhance safety and protect attendees. Integrated platforms allow you to view camera feeds, manage door access, and communicate with on-site teams from a single interface to improve response times and operational efficiency. We design scalable systems that keep staff connected and guests secure.
Explore BAYCOM’s Hotels & Hospitality resources
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