Frontline communication, security, & data solutions
for fire & EMS

Keep teams safe and connected in the field
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How BAYCOM helps protect responders, patients & communities

Every second matters, and so does every connection. Whether navigating chaotic scenes, extreme environments, or split-second decisions, first responders need dependable tools that work under pressure. From dispatch to the scene, BAYCOM’s fully-integrated, mission-critical technology helps keep fire and EMS crews safe, informed, and ready for anything.

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Reliable high-pressure communication
with two-way radios
Connection in harsh environments
with rugged computers 
Improved response coordination
with 911 & dispatch solutions 

Integrated safety & communication solutions for fire & EMS

BAYCOM helps fire and EMS workers focus on the moments that matter. From dispatch to the scene, BAYCOM’s mission-critical technology helps keep crews safe, informed, and mission-ready with:

Which products are right for you?

Use our selector tools and we'll recommend the products suited for your specific needs.

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Partnering with the best

Test public safety technology in person

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Put BAYCOM’s mission-critical communication and emergency response safety tools to the test at our Lifeline Technology Center and Systems Acceptance Lab. From hands-on demos to fully integrated system tests, see how our fire and EMS solutions work together to protect first responders and the communities they serve. Schedule your live, in-person demo today.

Stay mission-ready with SystemGuard service & remote radio management for fire & EMS

BAYCOM doesn’t just provide products; our SystemGuard suite is designed to keep your communication systems operational, secure, and efficient so you can focus on keeping your community safe.

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SystemGuard Service Agreements Protect Your Investment

Protect your equipment, your peace of mind, and your budget with our comprehensive service.

Priority response

Minimize downtime with expedited service from certified technicians

Predictable budgeting

Avoid unexpected repair costs with customized, flat-rate plans

Extended equipment life

Ensure peak performance through regular maintenance and updates

Comprehensive coverage

Address your specific systems and operational needs with tailored service plans

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SystemGuard Radio Management Keeps Communication Running Smoothly

Leverage on-demand, remote programming and inventory management to save time and money.

Remote programming

Update radios over Wi-Fi, USB, or existing networks without taking them out of service

Time savings

Reduce fleet-wide updates from days to hours, freeing up valuable resources

Centralized control

Manage inventory, configurations, firmware, and assignments from a single, secure platform

Operational continuity

Schedule updates during off-hours to prevent disruptions during critical operations

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With SystemGuard, BAYCOM ensures your communication infrastructure remains a reliable lifeline in the moments that matter.

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Success Story

EMT Efficiency

Success Story

Improved Responder Safety

Success Story

Coordinated Operations

Challenge

An organization scaled rapidly and relied on consumer‑grade tablets for digitized EMS charting, clock‑in, and rig checks. But frequent durability and form‑factor issues led to costly repairs, incompatible accessories, and widespread downtime across dispersed locations.

Solution

They transitioned to fully rugged 2‑in‑1 mobile devices that were ready to use out‑of‑the‑box. The need for third‑party accessories was eliminated with docking, 5G support, sunlight-readable touchscreens, and remote IT support, ensuring reliability in-field operations.

Results

EMTs achieved greater efficiency across tasks like charting, rig checks, and clock-ins, reducing IT service calls and delays. Higher upfront costs were offset by lower total ownership over time thanks to fewer replacements and accessory needs, and increased productivity.

Challenge

Firefighters increasingly face verbal and physical abuse on scene, putting their safety and focus at risk during emergency response.

Solution

Body-worn cameras and real-time communication tools help document incidents, de-escalate behavior, and provide immediate support from command or law enforcement when needed.

Results

Responder safety is improved, evidence is captured for follow-up action, and teams are empowered to focus on saving lives, not defending themselves.

Challenge

Fire and EMS teams need situational awareness when entering unknown or hazardous environments, especially during dynamic emergencies.

Solution

Live video feeds, geolocation, and radio communication via Motorola’s integrated ecosystem allow commanders to monitor teams and conditions in real time.

Results

Operations are safer and more coordinated, with faster decision-making and enhanced support from command staff.

What fire & EMS customers say about BAYCOM

"BAYCOM's commitment to quality products and services has served our department and citizens very well. Their staff understands the needs of firefighters and works well to get them what they need."

Victor R. Voss, EFO Deputy Fire Chief / Emergency Manager | Neenah - Menasha Fire Rescue

"The equipment works great, the installation went smoothly, and I cannot thank BAYCOM enough for the support and guidance. If you're an EMS agency thinking about Panasonic TOUGHBOOKS, BAYCOM is the place to go!"

Brandon | Tomah Area Ambulance Service

"Every aspect of dealing with anyone from BAYCOM has been outstanding... some of the best customer service I have ever been associated with. They are some of the most knowledgeable people I have ever met, and a huge asset."

Jon Spice | Director of Emergency Management, Oconto County

"Our experience with BAYCOM has always been professional. The customer service was phenomenal and created a strong positive experience."

Wade Gillen, Assistant Fire Chief | Corsicana Texas Fire Department

"BAYCOM has been our radio vendor since the mid-1990s. They've built trust, helped us through political obstacles, provided us with timely information, and led us through important decision points in our project."

Randy Williams, 911 Communications Center Administrator | Monroe County

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FAQs

Before you reach out, take a look at our answers to frequency asked questions about Fire and EMS solutions.
What two-way radios are best for fire and EMS crews?

Motorola Solutions APX Next for portable, or APX 8000XE or APX 8000 for mobile are recommended.  

Use BAYCOM’s “Find Your Radio Solution” tool if you'd like to customize more based on your preferences, wants, and needs. Answer a few questions about your environment, usage type (portable or mobile), and feature needs like GPS, man-down alerts, or push-to-talk. 

Or talk to an expert to find the right model for your department.

Can BAYCOM’s Motorola radios and Panasonic TOUGHBOOK computers withstand extreme heat or harsh weather?

Yes. Both BAYCOM’s Motorola radios and Panasonic TOUGHBOOK computers are purpose-built for the toughest conditions, resisting heat, smoke, water, and impact. Radios are IP-rated and ideal for turnout gear use and gloved operation, while TOUGHBOOK devices deliver reliable access to mission-critical data, maps, and communication tools in any environment. Together, they keep firefighters connected, informed, and operational when it matters most.

How can BAYCOM help improve firefighter safety during emergencies?

BAYCOM equips firefighters with reliable radios featuring panic buttons, man-down sensors, GPS tracking, and direct dispatch connectivity, ensuring that when an emergency strikes, help is alerted immediately and precisely. Paired with rugged Panasonic TOUGHBOOK computers, crews gain instant access to critical incident data, maps, and communication tools in even the harshest conditions.

Can BAYCOM’s equipment integrate with our dispatch and paging systems?

Absolutely. BAYCOM’s systems integrate with fire station alerting, Next-Gen 911 platforms, and EMS dispatch software to ensure fast, clear communication from call receipt to response.

What solutions does BAYCOM offer for volunteer departments?

BAYCOM supports departments of all sizes with scalable systems, including affordable radio packages and SystemGuard protection plans. 

How does BAYCOM support long-term radio system upgrades?

BAYCOM partners with agencies on multi-year, phased radio system upgrades, providing expert design, project management, and ongoing support. Our team is committed to long-term relationships and scalable improvements tailored to each agency’s goals and budget.

Can our teams share data and video in real time?

Yes. Through rugged TOUGHBOOK laptops, mobile data terminals (MDTs), and evidence capture devices like in-vehicle cameras, first responders can share incident reports, HIPAA-compliant patient data, or video from the field instantly.

Does BAYCOM offer in-vehicle solutions for ambulances and fire trucks?

We do. BAYCOM provides mobile radios, rugged vehicle-mounted TOUGHBOOKs, in-car video systems, and mounting hardware designed specifically for emergency vehicles to improve response coordination and recordkeeping.

What support does BAYCOM offer after installation?

BAYCOM provides 24/7 tech support, on-site service, certified repairs, and preventive maintenance. Our service centers in the Midwest ensure fast response and personalized support for fire and EMS agencies. We integrate this with BAYCOMs proprietary tools and partnerships, ensuring performance.

Will BAYCOM radios and TOUGHBOOKs work in rural or challenging coverage areas?

Yes. BAYCOM designs radio systems with wide-area coverage, repeaters, and signal enhancements to keep crews connected in rural areas, basements, or heavily built environments. Paired with Panasonic TOUGHBOOK computers —engineered for reliable connectivity and performance even in low-signal conditions — firefighters have the communication and data access they need when it matters most.

Explore BAYCOM’s fire & EMS resources

BAYCOM’s Mission-Critical Solutions Shine During Southeastern Wisconsin Tornado Event

BAYCOM’s Mission-Critical Solutions Shine During Southeastern Wisconsin Tornado Event

Dragon Law Enforcement: Spend less time on paperwork and more time keeping communities safe

Dragon Law Enforcement: Spend less time on paperwork and more time keeping communities safe

Meet SystemGuard: Our Next-Generation Service Agreement Program
System Guard

Meet SystemGuard: Our Next-Generation Service Agreement Program

Talk to an expert


Talk to an expert