Frontline communication, security, & data solutions
for fire & EMS
How BAYCOM helps protect responders, patients & communities
Every second matters, and so does every connection. Whether navigating chaotic scenes, extreme environments, or split-second decisions, first responders need dependable tools that work under pressure. From dispatch to the scene, BAYCOM’s fully-integrated, mission-critical technology helps keep fire and EMS crews safe, informed, and ready for anything.
Integrated safety & communication solutions for fire & EMS
BAYCOM helps fire and EMS workers focus on the moments that matter. From dispatch to the scene, BAYCOM’s mission-critical technology helps keep crews safe, informed, and mission-ready with:
Two-way radios
Stay connected with secure, instant voice communication — and ensure emergency features like man-down alerts.
Rugged computers
Equip your squad with TOUGHBOOKS that stand up to field demands and streamline reporting in real time.
911 & dispatch systems
Deploy the VESTA® 911 call handling software suite, a scalable, feature-rich solution that integrates critical tools like text-to-911, analytics, and caller location into one intuitive, reliable interface.
Evidence capture solutions
Body cameras can capture incidents and preserve evidence to hold all involved parties accountable, and transmit data directly to a TOUGHBOOK.
Which products are right for you?
Use our selector tools and we'll recommend the products suited for your specific needs.
Test public safety technology in person
Put BAYCOM’s mission-critical communication and emergency response safety tools to the test at our Lifeline Technology Center and Systems Acceptance Lab. From hands-on demos to fully integrated system tests, see how our fire and EMS solutions work together to protect first responders and the communities they serve. Schedule your live, in-person demo today.
Stay mission-ready with SystemGuard service & remote radio management for fire & EMS
BAYCOM doesn’t just provide products; our SystemGuard suite is designed to keep your communication systems operational, secure, and efficient so you can focus on keeping your community safe.
SystemGuard Service Agreements Protect Your Investment
Priority response
Minimize downtime with expedited service from certified technicians
Predictable budgeting
Avoid unexpected repair costs with customized, flat-rate plans
Extended equipment life
Ensure peak performance through regular maintenance and updates
Comprehensive coverage
Address your specific systems and operational needs with tailored service plans
SystemGuard Radio Management Keeps Communication Running Smoothly
Remote programming
Update radios over Wi-Fi, USB, or existing networks without taking them out of service
Time savings
Reduce fleet-wide updates from days to hours, freeing up valuable resources
Centralized control
Manage inventory, configurations, firmware, and assignments from a single, secure platform
Operational continuity
Schedule updates during off-hours to prevent disruptions during critical operations
With SystemGuard, BAYCOM ensures your communication infrastructure remains a reliable lifeline in the moments that matter.
Success Story
EMT Efficiency
Success Story
Improved Responder Safety
Success Story
Coordinated Operations
Challenge
An organization scaled rapidly and relied on consumer‑grade tablets for digitized EMS charting, clock‑in, and rig checks. But frequent durability and form‑factor issues led to costly repairs, incompatible accessories, and widespread downtime across dispersed locations.
Solution
They transitioned to fully rugged 2‑in‑1 mobile devices that were ready to use out‑of‑the‑box. The need for third‑party accessories was eliminated with docking, 5G support, sunlight-readable touchscreens, and remote IT support, ensuring reliability in-field operations.
Results
EMTs achieved greater efficiency across tasks like charting, rig checks, and clock-ins, reducing IT service calls and delays. Higher upfront costs were offset by lower total ownership over time thanks to fewer replacements and accessory needs, and increased productivity.
Challenge
Firefighters increasingly face verbal and physical abuse on scene, putting their safety and focus at risk during emergency response.
Solution
Body-worn cameras and real-time communication tools help document incidents, de-escalate behavior, and provide immediate support from command or law enforcement when needed.
Results
Responder safety is improved, evidence is captured for follow-up action, and teams are empowered to focus on saving lives, not defending themselves.
Challenge
Fire and EMS teams need situational awareness when entering unknown or hazardous environments, especially during dynamic emergencies.
Solution
Live video feeds, geolocation, and radio communication via Motorola’s integrated ecosystem allow commanders to monitor teams and conditions in real time.
Results
Operations are safer and more coordinated, with faster decision-making and enhanced support from command staff.
What fire & EMS customers say about BAYCOM
"BAYCOM's commitment to quality products and services has served our department and citizens very well. Their staff understands the needs of firefighters and works well to get them what they need."
Victor R. Voss, EFO Deputy Fire Chief / Emergency Manager | Neenah - Menasha Fire Rescue
"The equipment works great, the installation went smoothly, and I cannot thank BAYCOM enough for the support and guidance. If you're an EMS agency thinking about Panasonic TOUGHBOOKS, BAYCOM is the place to go!"
Brandon | Tomah Area Ambulance Service
"Every aspect of dealing with anyone from BAYCOM has been outstanding... some of the best customer service I have ever been associated with. They are some of the most knowledgeable people I have ever met, and a huge asset."
Jon Spice | Director of Emergency Management, Oconto County
"Our experience with BAYCOM has always been professional. The customer service was phenomenal and created a strong positive experience."
Wade Gillen, Assistant Fire Chief | Corsicana Texas Fire Department
"BAYCOM has been our radio vendor since the mid-1990s. They've built trust, helped us through political obstacles, provided us with timely information, and led us through important decision points in our project."
Randy Williams, 911 Communications Center Administrator | Monroe County
Motorola Solutions APX Next for portable, or APX 8000XE or APX 8000 for mobile are recommended.
Use BAYCOM’s “Find Your Radio Solution” tool if you'd like to customize more based on your preferences, wants, and needs. Answer a few questions about your environment, usage type (portable or mobile), and feature needs like GPS, man-down alerts, or push-to-talk.
Or talk to an expert to find the right model for your department.
Yes. Both BAYCOM’s Motorola radios and Panasonic TOUGHBOOK computers are purpose-built for the toughest conditions, resisting heat, smoke, water, and impact. Radios are IP-rated and ideal for turnout gear use and gloved operation, while TOUGHBOOK devices deliver reliable access to mission-critical data, maps, and communication tools in any environment. Together, they keep firefighters connected, informed, and operational when it matters most.
BAYCOM equips firefighters with reliable radios featuring panic buttons, man-down sensors, GPS tracking, and direct dispatch connectivity, ensuring that when an emergency strikes, help is alerted immediately and precisely. Paired with rugged Panasonic TOUGHBOOK computers, crews gain instant access to critical incident data, maps, and communication tools in even the harshest conditions.
Absolutely. BAYCOM’s systems integrate with fire station alerting, Next-Gen 911 platforms, and EMS dispatch software to ensure fast, clear communication from call receipt to response.
BAYCOM supports departments of all sizes with scalable systems, including affordable radio packages and SystemGuard protection plans.
BAYCOM partners with agencies on multi-year, phased radio system upgrades, providing expert design, project management, and ongoing support. Our team is committed to long-term relationships and scalable improvements tailored to each agency’s goals and budget.
Yes. Through rugged TOUGHBOOK laptops, mobile data terminals (MDTs), and evidence capture devices like in-vehicle cameras, first responders can share incident reports, HIPAA-compliant patient data, or video from the field instantly.
We do. BAYCOM provides mobile radios, rugged vehicle-mounted TOUGHBOOKs, in-car video systems, and mounting hardware designed specifically for emergency vehicles to improve response coordination and recordkeeping.
BAYCOM provides 24/7 tech support, on-site service, certified repairs, and preventive maintenance. Our service centers in the Midwest ensure fast response and personalized support for fire and EMS agencies. We integrate this with BAYCOMs proprietary tools and partnerships, ensuring performance.
Yes. BAYCOM designs radio systems with wide-area coverage, repeaters, and signal enhancements to keep crews connected in rural areas, basements, or heavily built environments. Paired with Panasonic TOUGHBOOK computers —engineered for reliable connectivity and performance even in low-signal conditions — firefighters have the communication and data access they need when it matters most.
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