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SystemGuard®
Service Agreements

Our next-generation service program for critical radio and security infrastructures

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Protect your equipment and your budget

You chose reliable technology. SystemGuard® service agreements help keep your radio and security solutions performing reliably while making costs predictable. Our service team designs a customized support plan for your specific technologies, focused on priority response, preventive care, and long-term performance, all without surprise service bills.

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Protect your investment
Budget effectively
Reduce downtime

Certified service experts for top brands

BAYCOM’s factory-trained, licensed, and certified technicians repair, maintain, tune, test, and update the equipment we sell — and can service qualifying equipment you purchased elsewhere.

 

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SystemGuard: Reliable Support for Critical Systems

When your system goes down, the impact is immediate. Delays, unexpected repair costs, and reactive service can disrupt operations and put unnecessary pressure on your team.

SystemGuard is BAYCOM’s service agreement designed to help keep your essential technology operating reliably, long after installation. Built around predictable costs, priority response, and system-specific support, SystemGuard reduces downtime and provides confidence that help is there when you need it.

SystemGuard service levels include:

  • SystemGuard Basic – Reactive support that covers break/fix labor and provides priority scheduling to quickly restore radio or security systems when issues arise.
  • SystemGuard Plus – Proactive support that goes beyond break/fix to include remote monitoring (where supported), software and firmware patching, and preventive maintenance to help identify and address issues before they impact operations or safety.

Each SystemGuard agreement is customized based on your system, environment, and operational needs, with flexible billing options and consolidated invoicing to support predictable annual budgeting.

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What happens when a
critical system fails?

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Without SystemGuard

Reactive, Emergency Service Calls
Unplanned Downtime
Variable Response Times
unpredictable year-to-year costs

Reactive, Emergency Service Calls Unplanned Downtime Variable Response Times unpredictable year-to-year costs
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With SystemGuard

Priority Response
Proactive Support
Reduced Downtime
Predictable Annual Costs

Priority Response Proactive Support Reduced Downtime Predictable Annual Costs

Remote, no-hassle
radio management

Updating two-way radios by hand takes time and takes devices out of service. SystemGuard Radio Management delivers on-demand, remote updates without removing devices from service, saving your organization time and money.

  • One template change for up to five templates per year
  • Up to five alias changes per year
  • One firmware change per year
  • Updates to add or remove channels
  • Inventory tracking and management
  • Priority service and repairs
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How long does it take to reprogram 1,000 radios?

Without radio management

105 hours = 13 working days

105 hours = 13 working days
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With radio management

12 hours = 1.5 working days

12 hours = 1.5 working days

What BAYCOM’s customers are saying say about SystemGuard

"Within the first two weeks of bringing the radios online, we had to make about six critical changes. Each change took us only about 20 minutes to push out to 1,100 radios. We never would have made our go-live date if we had to update these radios manually. That would have taken over 57 days or 458 work hours."

Tim Loeffer, System Support Technician | Muskegon County, MI Central Dispatch

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