Remaining Vigilant: Our Continued Commitment to Protect Health & Well-Being

As the coronavirus pandemic maintains its grip on the U.S., we remain committed to taking steps to ensure the health and well-being of our communities, customers and employees. We continue to follow CDC guidelines, limit in-person interactions and have established (and are sharing with our customers) best practices for disinfecting communications equipment.

“Our focus remains on safely providing our customers with a lifeline in the moments that matter,” said Rob Dillon, BAYCOM President.  “And as always, we remain readily available to meet our customers’ needs. But during this time, we’re limiting physical interactions with our customers by shipping orders when possible, conducting virtual meetings, implementing travel restrictions, working from home when possible and limiting visitors to our facilities.”

We’ve also teamed up with Panasonic and Motorola to establish best practices for how to disinfect communications equipment safely and effectively. 


For Panasonic Toughbook® Computers and Tablets:

In partnership with Panasonic, we rigorously tested common disinfectant solutions for usability on Toughbook mobile computers and tablets. Our goal was to identify solutions that would not compromise equipment performance. After all, what good is a sanitized tablet if it fails to work when you need it?

In each test, we wiped an area on the device with a liquid solution using pressure of 1 kg/cm2, and repeated it 10,000 times. The verdict? Disinfectant wipes work best. With wipes, you can avoid prolonged exposure to chemicals that can cause oxidation and paint discoloration, and break down the rubber that seals the devices. If the wipe form of these disinfectants is used and the surface is dried soon after application, the computer will be protected for years to come.

See details of the products tested and the results by downloading this flyer.


For Motorola Two-Way Radios:

For two-way radios, body-worn cameras and accessories, we and Motorola encourage you to follow these best practices for the cleaning and disinfecting of equipment.

Start with a general cleaning.  Apply 0.5% detergent-water solution with a cloth, then use a stiff, non-metallic, short-bristled brush to work all loose dirt away from the device. Use a soft, absorbent, lintless cloth or tissue to remove the solution and dry the device.

Then, disinfect. Wipe down the devices with over-the-counter isopropyl alcohol (rubbing alcohol) with at least a 70% alcohol concentration. Do not apply the alcohol directly to the device. Instead, apply it to a cloth which can then be used to wipe down the device.  Do not use bleach, solvents or cleaning spray; certain chemicals and their vapors can have detrimental effects on plastics and metal platings.

For more information about cleaning two-way radios, download this flyer.


If you have any other questions about our COVID-19 best practices please feel free to reach out to us at