Minneapolis- Operations Scheduler

Join the baycom team &
Help Build a Lifeline for the Moments that Matter.  

Our purpose is “A Lifeline in the Moments that Matter.” What we do on a day-to-day basis makes a difference. We represent the best products in the industry and hold ourselves to high standards. Upholding our values is an integral part of our culture.

APPLY NOW

BAYCOM is an organization that provides best-in-class video, voice, and data technologies. Our employees are passionate, our company is striving to grow, and we are 100% employee-owned. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take BAYCOM’s technology further.

More about us. We do it all – BAYCOM is the leading provider of mission-critical voice, mobile data and video solutions to manufacturing, education, transportation, construction, and utilities. We are an organization that leads with unmatched technology and our sales team has the engineering and service teams to support their opportunities.

We have an exciting opportunity to join our growing team as an Operations Scheduler in our Minneapolis, location. 

You can contribute and have an impact by:

• Coordinating and optimizing the schedule for a group of technicians, resulting in efficient allocation of technician resources and optimal service coverage.
• Generating, assigning, and closing service calls and projects, with accurate documentation of customer needs and service requirements.
• Collaborating closely with the technical team to ensure technicians have the necessary parts, tools, and information for service calls, minimizing disruptions and enhancing efficiency.
• Facilitating technicians’ in-office time as needed for preparation, documentation, and other administrative tasks to support their service activities.
• Conducting daily touch base calls with technicians to review their schedules, discuss any ongoing issues, and provide necessary support to ensure timely closure of service calls and projects.
• Communicating with customers regarding small projects and service calls, coordinating dates, times, and project details to ensure smooth execution.
• Serving as the primary point of contact for customer service needs via phone and shared inbox, addressing inquiries, scheduling requests, and resolving issues in a timely and professional manner.

skills and qualifications:

• High school diploma or equivalent; associate’s degree or higher preferred.
• Previous experience in customer service, scheduling, or project coordination.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to learn scheduling software and tools.
• Ability to work collaboratively with cross-functional teams.
• Strong problem-solving abilities.
• Interest in learning about the technology we provide to customers.

We are an Equal Opportunity/Affirmative Action Employer