Vesta Solutions Suite

Today’s PSAPs face many challenges, stemming from changes to age-old procedures to adoption of Next Generation technology. To overcome these challenges, PSAPs need solutions that save time and increase productivity. The VESTA® solutions suite makes it easy for Call Takers to respond quickly to save lives.

The heart of the VESTA suite is VESTA 9-1-1 call handling software with its highly configurable user interface, unquestionable reliability and no single point of failure. Its advanced ACD capabilities make it just right for large, complex deployments. Yet, its scalability allows PSAPs of any size to enjoy its feature-rich design, the basis for all VESTA solutions.

It’s this attention to detail that allows PSAPs to automate operations and save time; integrate critical applications such as Text-to-9-1-1 and Analytics, and locate 9-1-1 callers quickly and easily – all from one screen for fast, easy access of information to save lives in a mobile society.

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  • Tools like Automatic Abandoned Callback help PSAPs save valuable time and manage resources more effectively.
  • Data integration like text-to-9-1-1 and analytics makes it easy to manage voice and text calls and increase efficiency.
  • With advanced ACD capability like ACD Readiness, PSAP supervisors can quickly determine why a Call Taker is not available to take calls.
  • Easy-to-use interface with interactive map tools and distinctive call type icons.
  • Displays on the VESTA 9-1-1 system for all-inclusive NG9-1-1 call handling system.
  • Uses the latest technology: RapidSOS, Esri ArcGIS Runtime.