SystemGuard®
Service Agreements

Protect your equipment and your budget

You chose reliable technology. BAYCOM's customizable SystemGuard® service agreements help keep your radio and security solutions performing reliably while making costs predictable.

When communications fail, operations fail. Our service team designs a customized support plan for your specific technologies, focused on priority response, preventive care, and long-term performance, all without surprise service bills.

SystemGuard: Reliable Support for Critical Systems

When your system goes down, the impact is immediate. Delays, unexpected repair costs, and reactive service can disrupt operations and put unnecessary pressure on your team.

SystemGuard is BAYCOM’s service agreement designed to help keep your essential technology operating reliably, long after installation. Built around predictable costs, priority response, and system-specific support, SystemGuard reduces downtime and provides confidence that help is there when you need it.

Each SystemGuard agreement is customized based on your system, environment, and operational needs, with flexible billing options and consolidated invoicing to support predictable annual budgeting.

Remote, no-hassle
radio management

Updating two-way radios by hand takes time and takes devices out of service. Radio Management delivers on-demand, remote updates without removing devices from service, saving your organization time and money.

Radio Management is offered on its own or as an add-on to your SystemGuard Service Agreement. RM provides:

• One template change for up to five templates per year
• Up to five alias changes per year
• One firmware change per year
• Updates to add or remove channels
• Inventory tracking and management
• Priority service and repairs
• Fleet oversight 
• Programming coordination