With the exciting news about BAYCOM, TourGuide Solutions and BAYCOM Cellular becoming a part of OwnersEdge, we understand that you may have questions. Our team has attempted to put together a list of questions and answers that, we hope, will be able to set your mind at ease and keep you focused on the things that matter most … your customers and community. However, if while reading through this list, additional questions may arise that we didn’t cover, please feel free to email us at firstname.lastname@example.org. For other urgent questions, please call (920) 544-4237.
What is BAYCOM announcing?
As of April 15, BAYCOM, TourGuide Solutions and BAYCOM Cellular have joined OwnersEdge Inc., an ESOP holding company based in Brookfield, Wis. Steve Elias, owner and president since 2007, will continue to lead all three companies.
With the recent changes, what does this mean for BAYCOM, BAYCOM Cellular and TourGuide Solutions’ customers?
That’s the best part, it’s business as usual for our customers! We don’t anticipate significant day-to-day changes. This means no changes to existing projects, no changes to your BAYCOM, BAYCOM Cellular and TourGuide Solutions’ contacts, and no changes to your paperwork and contracts.
Lisa Reardon will become CEO of each company but Steve Elias will continue in his role as President and the three businesses will remain based in Green Bay with Certified Service Centers in Green Bay, Neenah and Metro Milwaukee. To guide the businesses toward future growth, individual advisory boards will be established and each company will implement the OwnersEdge, Inc. strategic planning process.
We see this move as a catalyst for growth that will reinforce our commitment to our customers in the markets we serve. Most importantly, the Employee Stock Ownership Plan (ESOP) structure will reward our employees for their dedication and hard work and support our ‘customer first’ culture.
Additional details, including perspectives from BAYCOM’s president, Steve Elias, are in the official press release and on our website at www.baycominc.com.
Who is OwnersEdge and what is an ESOP?
OwnersEdge, Inc. was formed in January 2015 as an ESOP holding company. Each of its portfolio companies are 100% employee owned. An Employee Stock Ownership Plan (ESOP) is an ownership model in which company employees have partial or full ownership of the value of the company, collectively. The benefits of ownership are typically considered part of a wealth development and/or retirement benefit strategy for employees. Each year, the value of the stock is established and reflected in employees’ accounts.
OwnersEdge, Inc. now has five affiliate companies and a total of 320 employees – CC&N, NEXT Electric, BAYCOM, Inc., TourGuide Solutions and BAYCOM Cellular, Inc. provide diverse products and services to a variety of market segments ranging from public safety to construction to manufacturing and attractions. For more information, visit ownersedgeinc.com.
What will happen to my current sales and service contacts?
We don’t anticipate significant day-to-day changes and this includes your contacts at BAYCOM, BAYCOM Cellular and TourGuide Solutions. It’s business as usual for our customers. Because BAYCOM, BAYCOM Cellular and TourGuide Solutions are about total customer satisfaction, we are always going through the proper procedures to make sure you are covered and that you as the customer stays at the forefront of our decisions as a company. We will do our best to make this transition easy on you, making sure we share any updates as quickly as possible.
What will happen with my scheduled installation or service project?
All installation or service scheduled with BAYCOM will continue as planned. We pride ourselves in delivering a high level of service and support to our new customers, and we are committed to making this transition easy on you to make it feel like business as usual.
Does my current service maintenance contract change?
All service agreements and terms that were contracted with BAYCOM will be guaranteed for the duration of the agreement.
Who should I call for support?
All phone numbers will stay the same at this time. The current main line for BAYCOM and BAYCOM Cellular is (800) 726-5426 and TourGuide Solutions is (877) 204-0225.
How will this acquisition help me as a customer?
We believe this acquisition will be a benefit to you for years to come. Because customer service is at the core of the BAYCOM value structure, be assured that you and your systems are always at the forefront of our minds. We see this move as a catalyst for growth that will reinforce our commitment to our customers in the markets we serve. Most importantly, the Employee Stock Ownership Plan (ESOP) structure will reward our employees for their dedication and hard work and support our ‘customer first’ culture.