BAYCOM Serious Mobility. When It Matters Most.

BAYCOM Service Agreements

last updated: 3/1/2017

THIS SET OF TERMS AND CONDITIONS (the “Agreement”) governs all goods and services BAYCOM, Inc. (“BAYCOM”) provides to a customer of BAYCOM (“Customer”) in relation to the Service Agreement (the “Agreement”) which BAYCOM and the Customer have executed for equipment, systems or services.


“Agreement” means this Agreement which BAYCOM and Customer execute, together with any attachments (collectively the “Attachments”) affixed to each Agreement. “Equipment” means the equipment that is specified in any Agreement or Attachment.  “Service(s)” means those maintenance, repair, support, and other services referred to in each Agreement and as outlined in Section 3.


Customer agrees to accept the terms of this Agreement and to pay the prices set forth in each Agreement. The terms and conditions set forth in this Agreement and each Agreement will become binding only when accepted in writing by BAYCOM.  The term of this Agreement will commence on the Contract Start date and terminate on the Contract End date as specified in each Agreement.  BAYCOM shall not be bound by the terms and conditions in Customer’s purchase order or elsewhere unless expressly agreed to in writing.


  1. Repair or Servicing of Equipment: (i) manufacturers replacement parts or parts of equal quality will be used; (ii) the equipment will be serviced at levels set forth in manufacturers’ product manuals; and, (iii) routine service procedures that are prescribed from time to time by manufacturer for its products will be followed.
  2. Any Equipment purchased by Customer from BAYCOM that is or becomes part of the same system as the Equipment covered under the Agreement will be automatically added to this Agreement and will be billed at the applicable rates.
  3. All Equipment must be in good working order on the Start Date or at the time the Equipment is added to the Agreement. Customer must provide a complete Model Number and Serial Number list either prior to the Start Date or prior to the time that the Equipment is added.
  4. Customer must specifically identify any Location that is intrinsically unsafe such as a hazardous environment area.
  5. Customer shall indicate on the Agreement any such Equipment which is intrinsically safe so that appropriate parts and procedures may be used to maintain such status.
  6. Customer must promptly notify BAYCOM in writing when any Equipment is lost, damaged, stolen or taken out of service. Customer’s obligation to pay service fees for such Equipment will terminate at the end of the month in which BAYCOM receives such written notice.
  7. If Equipment cannot, in BAYCOM’s opinion, be properly or economically serviced for any reason including excessive wear, unavailability of parts, the state of technology, or the practical feasibility of the Scope of Services as specified on the Agreement, BAYCOM, may; (i) modify the Scope of Services related to such Equipment; (ii) remove such Equipment from the Agreement; and/or (iii) increase the price to service such Equipment.
  8. Customer must promptly notify BAYCOM directly of any Equipment failure. BAYCOM will respond to Customer’s notification in a manner consistent with the level of service as indicated on the Agreement.


  1. Service does not include the repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse from third party causes, including, without limitation, lightning, power surges, liquids, acts of God, or Force Majeure, as outlined in Section 14.
  2. Unless specifically included in the Agreement, Service does not include repair or maintenance of any transmission line, antenna, tower, tower lighting, tower crew services, duplexer, combiner, or multicoupler.  BAYCOM has no obligation or responsibility for any transmission medium, including, without limitation, telephone lines, computer networks, the internet or the worldwide web, or for equipment malfunction caused by such transmission media.
  3. Unless specifically included in the Agreement, Service does not include items that are consumed in the course of normal operation of the Equipment, such as, but not limited to, batteries, magnetic tapes, etc.
  4. Unless specifically set forth in the Agreement, Service does not include upgrading or reprogramming of Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or software. 


Customer will provide BAYCOM with designated points of contact (list of names and phone numbers) that will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable BAYCOM to maintain contact with Customer as needed.


BAYCOM may assign its rights and obligations under the Agreement and may subcontract any portion of the performance called for by the Agreement.  Customer does not have the right to assign any of its rights or obligations under the Agreement without the written consent of BAYCOM.


Service will be provided at the location specified in the Agreement.  When BAYCOM performs service at Customer’s location, Customer agrees to provide BAYCOM, at no charge, a non-hazardous work environment with shelter, heat, light, and power and with full and free access to the Equipment.  Waivers of liability from BAYCOM and/or its subcontractors will not be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and software elements of any system with which the equipment is interfacing that enable BAYCOM to perform its obligations under the Agreement.  Unless otherwise specified in the Agreement, the normal BAYCOM business hours of Service are Monday through Friday, 8:00 a.m. to 4:30 p.m. (excluding weekends and holidays).  Unless otherwise specified in the Agreement, services outside normal BAYCOM business hours will be billed to Customer at the prevailing rate.


BAYCOM will invoice Customer at the “Start Date” of the Agreement, and then each subsequent “Payment Cycle” as listed on the Agreement.  Customer must pay each invoice in U.S. dollars within ten (10) days of the invoice date.  Customer agrees to reimburse BAYCOM for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments levied as a result or Services rendered under the Agreement (except income, profit, and franchise taxes of BAYCOM) by any governmental entity.


BAYCOM warrants that its Services under each Agreement will be performed in good faith and be substantially free of defects in materials and workmanship based on the industry standard. BAYCOM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  The foregoing warranty shall not apply to and BAYCOM shall not be liable for any damage or loss relating to (i) any parts or other material supplied by Customer or other third persons, or (ii) Equipment that shall have been subjected to unauthorized alteration or modification, negligence, accident, damage by circumstances beyond BAYCOM’s control, improper operation, maintenance or storage, or that were in any way modified by any party other than BAYCOM or an authorized representative thereof.  In no event shall BAYCOM have any liability for any damages, whether incidental, consequential, punitive or otherwise (even if BAYCOM has been advised of the possibility of such damages), for any breach of warranty or any other act, omission, default or breach, including, but not limited to, any liability for lost profits, product recall costs or any loss of business or goodwill.  Customer shall inspect all Equipment and Service promptly upon receipt and shall give written notice to BAYCOM of any claims based on the aforementioned warranty as soon as practicable, but in any event within 5 days of such repair or Service of Equipment.  THE FOREGOING WARRANTY AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR SERVICE CONDITION, SERVICE OVER ANY PERIOD OF TIME, OR NONINFRINGEMENT, EACH OF WHICH BAYCOM HEREBY EXPRESSLY DISCLAIMS IN ITS ENTIRETY. 


BAYCOM specifically disclaims all certifications regarding the manner in which BAYCOM conducts its business or performs its obligations under the Agreement, unless such certifications have been expressly accepted and signed by a BAYCOM authorized signatory.


In the event that any sum of money owed by Customer is not paid when due and remains unpaid for a period of thirty (30) days after receipt by Customer of written notice of such delinquency, BAYCOM may terminate the Agreement effective upon seven (7) days written notice.  If either party defaults in the performance of its obligations set forth in this Agreement, and the default remains uncured for a period of thirty (30) days after receipt by such party of written notice from the other party detailing the specific contractual obligation and the nature of the default thereunder, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon the giving of notice in writing to the defaulting party.

Any termination of this Agreement will not relieve either party of obligations previously incurred pursuant to this Agreement including but not limited to payments which may be due and owing at the time of termination.  Upon the effective date of termination, BAYCOM will have no further obligation to provide Services.
All sums owed by Customer to BAYCOM will become due and payable immediately upon termination of this Agreement.


Notwithstanding any other provision, BAYCOM’s total liability for losses, whether for breach of contract, negligence, warranty, or strict liability in tort is limited to the payments made to BAYCOM for the current Agreement.  IN NO EVENT WILL BAYCOM BE LIABLE FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, LIQUIDATED DAMAGES, COMMERCIAL LOST PROFITS OR SAVINGS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE AVAILABLE UNDER LAW. Customer agrees and acknowledges that BAYCOM shall have no liability to Customer should any services or goods BAYCOM furnishes to Customer cause any interruption or suspension in the operation of Customer’s operating systems, software programs or network (collectively the “IT Systems”).  Customer acknowledges that such disruptions and interruptions to the IT Systems represent an inherent business risk which Customer is agreeing to accept when it contracts with BAYCOM for services or goods.


Throughout the term of this Agreement and each Agreement or SOW, BAYCOM will maintain the following insurance coverage:

Commercial General Liability insurance providing the customary coverage with policy limits of $1,000,000 per occurrence for bodily injury and property damage combined;
Automobile Liability insurance applicable to all owned, non-owned, and hired vehicles operated in the course of BAYCOM’s business activities and providing policy limits of $1,000,000 per occurrence for bodily injury and property damage combined; and Workers Compensation Insurance providing statutory benefits and Employers Liability coverage ($500,000 Bodily Injury Each Accident, $500,000 Bodily Injury by Disease-Policy Limit, and $500,000 Bodily Injury by Disease-Each Employee) applicable to all employees of BAYCOM who perform Services for Customer under this Agreement or any Agreement or SOW.

If requested by Customer, BAYCOM will provide Customer with a Certificate of Insurance evidencing the above coverage. 

BAYCOM may use a combination of primary and excess insurance to achieve the coverage limits required above.  Customer agrees to defend and indemnify BAYCOM and its affiliated companies, officers, directors and employees from any such liability, claim, loss, damage or expense caused by or attributable to the acts or omissions of Customer.


BAYCOM shall not be liable to Customer or any other person for any delay in delivery or failure to deliver Services or Equipment, directly or indirectly caused by fire, explosion, accident, flood, labor difficulties, strike or stoppage, inadequate supplies of material, shortage, war, act of terrorism, act or regulation of any governmental body, act of God or any other circumstance or cause beyond the commercially reasonable control of BAYCOM.


Customer acknowledges that this Agreement and each Agreement shall supersede all prior and concurrent agreements and understandings, whether written or oral related to the Services performed.  Neither this Agreement nor any Agreement may be altered, amended, or modified except by a written agreement signed by duly authorized representatives of both parties.  Customer acknowledges and agrees that none of BAYCOM’s agents, employees or representatives have authority to make any promise, representation or warranty related to the Services and Equipment other than those contained in this Agreement or in any Agreement.
In the event of a conflict between the main body of this Agreement and any Agreement, the main body of this Agreement will take precedence, unless the Agreement specifically states otherwise.

Customer agrees to reference the terms of this Agreement on any purchase order(s) issued in furtherance of this Agreement or any Agreement.  Neither party shall be bound by any terms contained in Customer’s purchase order(s), Agreements or other writings unless: (i) such purchase order(s), Agreements or other writings terms specifically refer to this Agreement; and (ii) clearly indicate the intention of both parties to override and modify this Agreement; and (iii) such purchase order(s), Agreements or other writings are signed by duly authorized representatives of both parties.


Any information or data including, without limitation, specifications, drawings, reprints, or technical information furnished to Customer under this Agreement or any Agreement will remain BAYCOM’s property, will be deemed proprietary, will be kept confidential, and will be promptly returned at BAYCOM’s request.  Customer may not disclose, without BAYCOM’s written permission, or as required by law, any such information or data to any person, or use such information or data itself for any purpose other than performing its obligations under the Agreement or any Agreement or SOW.  The obligations set forth in this Section will survive the cancellation, termination, or completion of this Agreement or any Agreement.

Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in any manner or at any time by Customer to BAYCOM will be deemed secret or confidential.  BAYCOM will have no obligation to provide Customer with access to its confidential and proprietary information, including, without limitation, cost and pricing data.


Customer is solely responsible for obtaining licenses or other manufacturer authorizations required by the Federal Communications Commission or any other federal, state, or local government agency and for complying with all rules and regulations required by such agencies.  Neither BAYCOM nor any of its employees is the agent or representative of Customer in any governmental matters.


During the term of this Agreement and each Agreement, and continuing for a period of two (2) years thereafter, Customer agrees not to solicit the employment of, nor to recommend employment to any third party of any BAYCOM employee or BAYCOM subcontractor with whom there is contact during the term of this Agreement or any Agreement without the prior, written authorization of BAYCOM.  If, at any time, this provision is found to be overly broad under the laws of the applicable jurisdiction, this provision shall be modified as necessary to conform to such laws rather than be stricken therefrom.


All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by BAYCOM for the purpose of this Agreement and any Agreement will be and remain the sole property of BAYCOM.  Customer will safeguard all such property while it is in Customer’s custody or control, be liable for any loss or damage to such property, and return it to BAYCOM upon request.  Such property will be held by Customer for BAYCOM’s use without charge and may be removed from Customer’s premises by BAYCOM at any time without restriction.


If any portion of this Agreement or any Agreement is rendered unenforceable, illegal, or invalid, the remaining terms will continue in full force and effect.
This Agreement and each Agreement and the rights and duties of the parties will be governed and interpreted in accordance with the laws of the State of Wisconsin.
The sole and exclusive venue for any proceeding arising out of this Agreement or any Agreement shall be a state or federal court having jurisdiction in Brown County, Wisconsin.  Customer hereby waives, to the fullest extent permitted by law: (i) any objection that Customer may now or hereafter have to venue of any suit, action or other proceeding brought in such court; (ii) any claim that any proceeding brought in such court has been brought in the inconvenient forum; and (iii) any defense Customer may now or hereafter have based on lack of personal jurisdiction in such forum.

Failure to exercise any right will not operate as a waiver of that right, power, or privilege. Except for money due upon the open account, no action may be brought for any breach of this Agreement more than one (1) year after the accrual of such cause of action. Customer agrees to reimburse BAYCOM for all costs and expenses, including, without limitation, reasonable attorney’s fees, incurred by BAYCOM in enforcing its rights under this Agreement or any Agreement.