Can I have two phones with
the same cellular number?
At this time, customers are not able to have two phones with the same cellular number for three main reasons. First, when two phones are programmed with the same number, there is a chance for missed calls. Second, a customer would not be guaranteed automatic roaming because of the validation process. Lastly, every phone comes from the manufacturer with a different electronic serial number (ESN). The FCC declared it illegal to physically change the manufacturer's ESN in a phone.
Does the phone have to be
on in order to receive calls?
Yes, the phone's power source must be on in order to receive any incoming calls.
Why do I have to use the
area code to call a local number?
Depending on where you are calling from, using ten digit dialing helps to avoid unnecessary long distance charges.
Why don't I have to dial a "1" in front of
the area code when calling long distance?
Cellular communication systems usually do not require that you dial a "1" before the mobile number. However, if a "1" is required, you will be instructed as such by an operator recording.
Do I pay for incoming calls to my cellular phone?
Yes, any time that you are using your cellular phone, you are accruing charges.
Can I receive calls when I am in another state?
Yes. Cellcom provides Automatic Call Delivery (ACD) throughout most of the United States. Where ACD is not available, Cellcom offers "Follow Me Roaming", a free feature to which you must subscribe.
Does cellular communication cause cancer?
There is no credible, scientific evidence of adverse health effects caused from cellular communication devices.
Why doesn't my phone work in some buildings?
Just like the light from the sun or a lamp, the radio frequencies used in cellular communication cannot pass through the walls of some buildings or other large objects.
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