Support/FAQs

Baycom Broadband Billing and Support

Connecting to Your Wireless Network

1. Double-click on the wireless icon in your system tray





2. On the "Choose Wireless Network" screen double-click on "Baycom Broadband"





3. When asked for the Network Key, enter the Key found on the bottom of your wireless router





4. You will now be connected and see the wireless icon in your system tray without the "X"

Connection instructions for use on Windows XP system with default Windows wireless connection tool. Connection instructions may vary by wireless network card manufacturer software.

Security Tips

1. If you are running Windows XP, be sure Service Pack 2 is installed
• To check if Service Pack 2 is installed, go to "Control Panel » System"
• To install Service Pack to visit http://windowsupdate.microsoft.com
2. Turn on automatic updates
• In "Control Panel » Automatic Updates" check "Automatic"
• This will enable downloading of important security updates directly from Microsoft
3. Anti-Virus
• Install an anti-virus program to protect your computer
• A great free anti-virus program called AVG is available at http://free.grisoft.com
4. Spyware and Adware
• Download a free program to remove and protect from spyware and adware
• Windows Defender from Microsoft http://www.microsoft.com/athome/security/spyware/software/
5. Ad-Aware SE Personal
   http://www.lavasoftusa.com/products/ad-aware_se_personal.php
6. Spybot Search and Destroy http://www.safer-networking.org
7. Firewall
• Turn on Windows Firewall in "Control Panel » Windows Firewall"
8. Browse Securely
• For even more security, it is recommended to use the Mozilla Firefox browser for your web surfing
• Find it at http://www.mozilla.com